Construction Tender Onboarding & Bidding System

Making contractor onboarding and bidding fast, simple, and seamless.

Cover image of the Construction Tender Onboarding & Bidding System case study, showcasing a responsive design displayed across a desktop monitor, tablet, and smartphones with a clean interface for tender management and bidding.

Overview

Contractor onboarding and bidding had become a fragmented, error-prone process across roles — admins, contractors, and project managers each struggled with disconnected workflows.

I led the end-to-end product design to centralize this journey, reduce confusion, and improve adoption with a seamless, multi-role platform.

Challenge

  • Contractors struggled to understand their onboarding status.
  • Admins lacked visibility into submissions and approvals.
  • Miscommunication across roles slowed down tendering and compliance.
  • No single source of truth for contractor data, uploads, and approvals.

“It’s hard to know what’s missing, and we don’t know if we’re approved or not.” – Contractor Feedback

My Role

  • Led end-to-end UX strategy and product design.
  • Collaborated with business stakeholders, backend teams, and compliance officers.
  • Facilitated interviews and co-created workflows with real contractors and internal users.
  • Delivered wireframes, design system components, and responsive prototypes.

Process

  1. Understanding Frustrations

Through stakeholder workshops and contractor interviews, I mapped pain points across all roles.
We uncovered gaps in status tracking, document clarity, and bid timeline transparency.

  1. Defining Experience Flows

I created a multi-user journey map covering admins, contractors, and approvers.
Each screen was simplified to reduce clutter and only show what mattered at that role’s step.

  1. Designing for Clarity & Confidence

Every interface element was redesigned to enhance clarity:

  • Status indicators were made prominent and color-coded.
  • Upload instructions used plain language, minimizing drop-offs.
  • Action CTAs changed based on user role and progress.
  1. Iterating with Feedback

Conducted two rounds of moderated testing with contractors and admins.
Feedback helped reduce redundant screens and improve the sequence of submission and approval.

Persona for Michael Turner, a Construction Project Manager, highlighting his goals (efficient tender management and collaboration), pains (complex processes, errors, limited visibility), and needs (streamlined platform and real-time updates). Includes bio details, device usage breakdown, and user interview insights emphasizing the importance of usability and transparency.

Solution Highlights

  • Unified Dashboard: Real-time view of onboarding status, document progress, and bid timelines.
  • Role-Based UX: Personalized experiences for contractors, admins, and reviewers.
  • Error Prevention: Smart upload validation and contextual help.
  • Accessible Design: Designed with WCAG 2.1 AA in mind — color contrast, labels, and tab navigation.

Visual Design

User interface showcasing features like custom item interaction, error categorization, and export to CSV for the Construction Tender Onboarding & Bidding System. Highlights include simplified workflows, color-coded inputs, and intuitive designs for enhancing data accuracy and bid clarity.
Interface design focusing on responsive desktop-to-mobile transitions for the Construction Tender Onboarding & Bidding System. The system supports seamless usability across desktop, tablet, and mobile devices, emphasizing accessibility and flexibility for multiple stakeholders.
Interface showcasing the addition of sub-criteria for templates in the Construction Tender Onboarding & Bidding System. Features include dynamic scoring options, condition-based criteria, and intuitive workflows for creating structured evaluation templates.
Dynamic template input interface for the Construction Tender Onboarding & Bidding System, featuring flexible conditions for evaluation criteria. Includes multilingual support for enhanced accessibility, showcasing text alignment and design for Arabic speakers.

Results

  • 40% faster average contractor onboarding
  • Fewer errors in document submissions
  • Improved communication between contractors and internal teams
  • Higher system adoption across all roles